We strive to give you our very best in order to enhance your spa experience with us. We adhere to certain policies to benefit you, and create a harmonious environment where our therapists can focus on your needs. We know you will have a pleasant experience with us as we strive to exceed your expectations!

VISION STATEMENT - Arch Brows Salon & Spa is dedicated to providing superior, customized care through ongoing education and extensive product knowledge. Our main focus is promoting wellness and beauty in every aspect, to each other and our clientele. Through charitable contributions, we strive to improve the world with the dedicated efforts of the entire Arch Brows Empire. We receive the best training in the industry and above all, believe in providing an amazing service, as well as a memorable, life changing experience.

PACKAGES/SERVICES - All pre-purchase packages/services are non-refundable and non-transferable. All Pre-purchase packages/services are valid for 5 years from the date of purchase. All sales are final. No cash value. Not valid with any other offer. For online purchases, please allow up to 48 hours to add packages into your account. Packages can be used at different locations by the same client. Restrictions apply!

SERVICES - All services offered are non-refundable and non-transferable. All sales are final. No cash value. Not valid with any other offer.

CHILD POLICY - For the safety of your children and the relaxation of our guests, children are not permitted unless they are receiving services.

CANCELLATION & NO SHOW POLICY - The time needed for the service(s) or Spa Package that you schedule is reserved exclusively for you. If you need to cancel a reservation or reschedule one, we require 24-Hours notice for individual services and 48 hours on packages of two services or more. Please call us at 1855-711-2724 or text us at 817-778-9815, if no one answers, leave your message on our voicemail. Last minute changes to appointments will be honored only if the service time is available and other guests are not inconvenienced. We reserve the right to charge your credit card if the appointment is cancelled or rescheduled. We do not provide refunds for cancelled, Spa packages, multiple service reservations, No show, or for parties of three or more are charged at full value for cancellation without appropriate notice. Last minute cancellations will be charged $25 EACH SERVICE and are not refundable or available for spa credit. All service and package sales, retail sales and gift certificate sales are final, with no refunds. We understand life happens but we also appreciate your cooperation.

DEPOSIT POLICY-

All appointments require a $25 booking deposit, charged at the time of booking (excluding package holders).

Your deposit will be deducted from your final bill on the day of your appointment.

We understand that schedule adjustments may be necessary, so we kindly request at least 24 hours' notice for any changes or cancellations.

Unfortunately, we cannot offer refunds for adjustments or cancellations made less than 24 hours before your appointment, as we often cannot fill these appointments on such short notice.

This policy ensures that all our clients receive the best possible service and that our team can plan effectively.

LATE POLICY - If arrival is delayed, we will make every effort to accommodate your full appointment but this is not always possible. Service time may be abbreviated to avoid delays for other guests as treatments and are charged at full value. Appointments missed by 15 minutes or more are cancelled with a 100% spa credit, which is yours to use for your rescheduled future reservation. Last minute changes to appointments will be honored only if a service appointment is available for a later time in the day (of your appointment) and other guests are not inconvenienced.

PAYMENTS & GRATUITY - The Spa accepts cash, MasterCard, Visa, and Discover as payment. All gratuities may be paid directly to the aesthetician. We proudly recruit and train our staff to be the most qualified spa professionals in the industry. Our recommended standard gratuity for spa treatments is 18%-20%.

PRICES SUBJECT TO CHANGE - We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time. We love having you as a client, but we do reserve the right to refuse service at any time, to anyone, for any reason.

PRODUCT RETURNS - NO REFUNDS/NO EXCHANGE due to health regulations.

PROMOTIONS - All Arch Brows promotions/special pricing cannot be combined OR used with other Arch Brows promotional offers. Price adjustments will not be made on previous purchases or services. You must present promotions/special pricing at time of check-out. For more information on the ARCH BROWS special promotions go to WWW.ARCHBROWS.COM.